United Kingdom (UK)
Ready to ship in 1-3 business days
If you have selected our ‘Standard Delivery’ option, it is our aim to dispatch your items within 3 working days of the receipt of your order. Delivery will be second class post via royal mail unless a different service is specifically requested – if you would like to request an alternative delivery method please get in contact via the contact fields on our website.
We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
Our products are shipped from the UK via royal mail, unless otherwise requested. We go by standard charges appropriate to the size of package and where possible we will ensure parcels are in a suitable sized plastic-free package. If a delivery is missed and returned to us, we can resend, however this may incur a further delivery charge.
If your parcel is delivered to a neighbour or local sorting office it is your responsibility to collect it in a timely manner.
If a product arrives damaged please let us know as soon as you receive it. Send an email to firstname.lastname@example.org with a photo and description of the damaged item and packaging. This allows us to open a claim with royal mail, we can usually replace the item and claim the balance from the postage provider within 7-14 days. If you received the item damaged but failed to make us aware within 7 days we cannot guarantee a replacement item.
Our Returns policy
You can return any item (other than one that has been personalised or customised in any way) within 30 days of receipt as long as it is unused and in its original packaging. You must provide original proof of purchase. All items for refund or exchange should be sent back in a saleable condition and be unwashed, (except for the purposes of trying on), in the original packaging and with the original tags attached. Please ensure you have taken reasonable care to make certain that items are returned safely and not damaged in transit. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges. Postage will be charged for sending any exchange items by post.
By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.
How to return something
You can return an item as long as you have your receipt of purchase, We are happy too accept a print out of the email confirmation which you should have received when ordering your item, or prior to returning the item send us a screenshot to email@example.com and explain the reasons for return. Please send your return by post. To Finbo Illustrations, 102 Highmarsh Crescent, Newton Le Willows, Merseyside, WA12 9WF.
Parcels are returned at your own cost, and we strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our warehouse. Items lost in transit will not be treated as returned.
We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, please contact us and let us know the details of the fault. We can then let you know whether to return it or not and make sure other items are not affected. We will require you to email us a photograph of the fault to investigate further for you.
How to arrange for an exchange
If the product you require is still available, we will be happy to exchange it for you. If the new item, you require costs less than the one you have returned we will refund you the difference. If it costs more than the one you have returned, we will need to take an additional payment from you before we can send you the item. We will charge you standard postage and packaging unless you require a faster turnaround. Please let us know if you’d prefer a ‘next day’ delivery service or first-class service. Please make sure you provide us with a daytime telephone number or your email address so we can contact you
Returns bought from one of our stockists
Please get in touch with the stockist you purchased from (make sure you have your original receipt). They will let you know what their returns policy is. If you require a telephone number for a store, please let us know