We’re on a mission to energise the world to perform better in sport and life!
Caffeine Bullet (the chewable energy brand) secured a £60k investment on Dragons’ Den from Peter Jones and Steven Bartlett, in exchange for 20% of the business.
Shipping Countries: United Kingdom (UK)
If you’re not happy with our product contact us via the Gramersi messaging system and give us a chance to make it right. However we understand that sometimes you may need to return your order, so here’s our policy:
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via the Gramersi messaging system.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us via the Gramersi messaging system and we will share with you an updated return address.
Shipping returns
To return your product, contact us via the Gramersi messaging system for the current return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us via the Gramersi messaging system for questions related to refunds and returns.
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