“Dare to be unconventional.” Launched in September 2021, Cyssan is a ‘considered’ watch brand, – that envisions and designs timepieces for unconventional women.
Shipping Countries: United Kingdom (UK)
Ready to ship in 1-2 business daysShipping Policy
We're happy to offer FREE standard shipping to all UK mainland customers. We also cover the cost to offset the environmental impact of your shipment (when sent via UPS). Standard shipping delivery in the UK within 2-5 working days.
We aim to send out all orders within 48 hours, excluding weekends.
Each order is tracked and you’ll be provided with a tracking number so you know when to expect your delivery.
If you refuse the delivery of a package, you will be charged for the return shipping.
Please note that Cyssan is not responsible for delays due to national holidays, customs retention or delays, strikes, or adverse weather conditions. We can only apologise in advance as we know how excited you must be waiting for your Cyssan watch to arrive.
Once an order has been dispatched, we will not be able to redirect it.
We hope you love your purchase, but if for any reason you are not fully satisfied, please return the item to us within 30 days of purchase for a full refund.
Please contact us through the Gramersi messaging system to start the returns process, indicating your name, the unique watch number found on the watch caseback, and details of the issue. Please note the following conditions:
Please ensure that the item you are returning is in new and unworn condition, with any protective coverings still attached. We’re afraid any returns that are damaged, or have been altered are unlikely to be accepted, and may be sent back to you.
The item must be returned in its original Cyssan packaging.
If you bought the item during a sale, received a discount or a promotion on your online order, you will only be refunded the amount you paid.
If the order contained any complimentary items or gifts, these need to be returned along with the item you wish to return.
We recommend using a special delivery service to return your item to us so that it’s insured and trackable. We cannot accept responsibility for any parcels that are lost or damaged in transit.
Unfortunately, it is up to you, the customer, to arrange and pay any return shipping and provide proof of postage. We will reimburse this cost if a manufacturing fault is confirmed.
Please ensure you use adequate shipping packaging to return your item to us. Why not use the original shipping box your Cyssan item came in (reuse, recycle, reduce!)?
We will email you to notify you when we have received your returned item.
If the above conditions are met, we will aim to refund you within 14 days of receiving the order back.
You can always contact us for any return question through the Gramersi messaging system.
Unfortunately, we do not accept exchanges.
Damages and issues
Please inspect your order upon reception and contact us immediately through the Gramersi messaging system if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
You are entitled to a full refund up to 30 days after receiving your item should it turn out to be faulty. Any item where damage has been caused due to customer negligence, Cyssan will not be held responsible. Only manufacturing faults will be considered.
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