London based start-up Posey Yoga smashed onto the scene in February this year, just as the COVID-19 pandemic began.
Shipping Countries: United Kingdom (UK)Shipping Policy
We offer free UK shipping, which is next day delivery when you order before 2pm).
If you need your items in a rush, contact us via the Gramersi messaging system, and we will see what we can do!
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
Posey Yoga will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.?
Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier.
Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
For all customer service enquiries, contact us via the Gramersi messaging system.
We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please note that there is a fee of £5.52 to cover the cost of returning the item, however, if the item is returned due to a manufacturing fault, this cost is covered by Posey Yoga.
To start a return, contact us via the Gramersi messaging system. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question via the Gramersi messaging system.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as special orders or personalized items, and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
HOW DO I RETURN/ EXCHANGE?
Enter your order number and email address in the fields above and click Start
Follow the instructions and select the items you want to return
You will get a confirmation email with the shipping guidelines once the return request is approved
WHAT ITEMS ARE RETURNABLE/ EXCHANGEABLE?
The product/s needs to be returned unopened in it's original condition and packaging. All returns are inspected upon delivery and if they're deemed to be used or in an unsuitable condition you'll be offered a partial refund or the product can be sent back to you at your own expense.
Free gifts or promotional items are not returnable or exchangeable!
If the product is faulty, please contact us via the Gramersi messaging system.
ARE THERE ANY CHARGES FOR RETURNS/ EXCHANGES?
There is a charge of £4.60 (ex VAT) for your returns label
Original shipping charges are non-refundable
You are responsible for the charges of the return shipping
HOW SOON WILL I GET MY REFUND?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.