Shipping Countries: United Kingdom (UK)
Ready to ship in 1-3 business daysShipping Policy
All ViDrate orders aim to be processed within 1-3 business days and delivery is expected between 3-5 business days from order placement.
All items are dispatched using a Royal Mail delivery service. If you have not received your parcel within the advertised period from receiving your dispatch email, please contact us via the Gramersi messaging system.
In the unlikely event Royal Mail cannot deliver your item & you do not collect it from your local Royal Mail collection office in the required time, your order will be returned to ViDrate. At this point, we offer two resolutions: - Your order can be re-dispatched (customer pays £3.49 for new delivery) - Your order can be refunded (minus the original delivery cost highlighted in the table above).
ViDrate is happy to accept back any unwanted items supplied to consumers for refund, within 14 days of purchase, providing the following terms are met: - All packaging must be intact so that the item is in a re-saleable condition - You are able to provide a valid proof of purchase – this can be your confirmation email or the invoice/packing note inside your delivery parcel. - Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund) In the unlikely event of your order being supplied incorrect or faulty, we will ensure it is resolved immediately and with minimal disruption. We pride ourselves on our excellent products and customer service and are confident you will love our products. On any occasion that a refund is requested, we will action a refund as soon as the items are received back to ViDrate. Please note, that depending on your bank provider, a refund may take up to 5 working days for your refund to show in your account.